FAQs
EVERYTHING YOU NEED TO KNOW
WHY BOOK AT IVORY THREAD?
Every bride receives the full Ivory Thread experience. The store is booked exclusively for you and your guests during your 90-minute appointment.
Make yourself at home in the calm, relaxed Ivory Thread space, let the Prosecco flow, and choose your perfect dress from a stunning collection of international designers. You’ll receive expert, personalised styling from me.
HOW MANY GUESTS CAN I BRING TO MY APPOINTMENT?
The store is exclusively booked for you, and I can comfortably seat up to 5 guests. Five is the maximum number we allow.
Bringing more guests than this can feel overwhelming for the bride and can make the appointment feel shorter with so many people involved.
DO I NEED TO BOOK AN APPOINTMENT?
Yes, bookings are essential to try on gowns.
The store is often fully booked, and we do not allow browsing while a bride is in an appointment, to ensure her privacy and comfort.
We recommend booking weekend appointments well in advance, as they can be booked out one to two months ahead.
DO YOU TAKE WALK-INS?
If I’m available, I’d be very happy to see you. However, if I’m in an appointment, the door will be closed for the privacy of the bride.
It’s always best to book to ensure I can see you.
DO YOU CHARGE FOR APPOINTMENTS?
Weekday appointments are $30.
Saturday and out-of-hours appointments are $50.
One return appointment is complimentary. If you feel you need a third appointment, a fee will apply.
Your appointment fee will be deducted from your dress order if you choose to purchase with Ivory Thread.
Your nominated card will be charged approximately two days prior to your appointment. If you need to cancel, please do so more than 48 hours in advance to avoid the charge. Cancellations within 48 hours are non-refundable.
WHAT SIZE ARE YOUR SAMPLES?
Most samples are a size 12 or 14. These can be pinned in to show how the dress will look when made in your correct size or measurements.
If samples are too small, don’t worry—many dresses can be pinned out by a couple of sizes. I usually add a panel so you’re never exposed and always feel comfortable and confident showing your guests.
This is generally possible with A-line dresses. Fitted styles can be more difficult if they don’t fit over the hips.
A little imagination may be needed when trying on samples that aren’t your size, but I’ll guide you through the process. If you’d like to discuss sizing beforehand, feel free to call, message, or email me.
HOW DO I BOOK?
You can easily book your appointment through the Ivory Thread online booking system. You’ll receive an email confirmation immediately.
You’ll also receive a reminder a couple of days before your visit. If you need to reschedule, please call or email at least two days prior so the appointment can be offered to someone on the waitlist.
If you haven’t received your confirmation email, please check your junk or spam folder. If it’s still missing, email me at hello@ivorythreadbridal.com.au.
CAN’T GET THE APPOINTMENT YOU WANT?
If your preferred time is unavailable, you can join the waitlist through the booking calendar.
WHAT IS THE PRICE RANGE OF YOUR DRESSES?
Ivory Thread stocks dresses ranging from $3,000 to $6,500.
Most gowns sit between $3,500 and $5,000.
If you’re interested in a specific designer, you can find pricing guidance within each designer’s section on the website. You’re also welcome to call to discuss your budget or a particular gown.
DO YOU HAVE A BATHROOM?
Yes, there is a bathroom available for you to use at any time during your appointment.
DO YOU ALLOW PHOTOS?
Yes—if photos will enhance your experience, you’re very welcome to take them.
Just remember to stay present and give the bride your full attention. It’s a special moment, and you don’t want to spend it behind a screen.
DO YOU OFFER DRINKS?
You and your guests will be offered a glass of bubbles on arrival—I want you to feel welcome and enjoy the full VIP experience.
WHEN SHOULD I PLACE MY ORDER?
The more time we have, the better—however, 8 to 12 months is ideal.
This allows time for the designer to schedule and create your gown, ship it, and leave comfortable time for tailoring.
Rush fees may apply for faster production, and timelines vary between designers.
The last thing you need is added stress or cost from ordering in a tight timeframe.
DO YOU OFFER RUSH ORDERS?
Yes—if you need a gown quickly, we can explore rush options. The process varies by designer.
Don’t feel discouraged or like you need to settle—come in and have a look. Once we find your dress, we’ll work out what’s possible.
There may be additional costs and some limitations, so it’s best not to leave your dress search too late if you can avoid it.
HOW DOES PLACING MY ORDER WORK?
When you find “the one,” we’ll confirm all details including colour, size, and any adjustments.
A 50% deposit is required to place your order. The designer will then provide a more precise delivery timeframe.
Once your gown arrives, it will be carefully checked and you’ll be notified.
You can then book a try-on appointment within a couple of weeks. The remaining 50% balance is due at this time. You may take your gown for tailoring or leave it with us until you’re ready.
WILL MY GOWN NEED ALTERATIONS?
It’s very rare for a gown to fit perfectly on arrival.
We all have unique shapes, and bodies can change—which is completely normal. Your gown is ordered in the closest standard size, with alterations used to achieve the perfect fit before your big day.
WHERE SHOULD I GET MY DRESS TAILORED?
We can recommend a wonderful tailor in Melbourne and assist with organising this once your gown arrives.
Tailoring is an additional cost and varies depending on the gown, fabrics, and alterations required. While we can’t provide an exact quote, I’ll be able to give you a helpful estimate for budgeting.