top of page
0A7A1962-2_edited.jpg

FAQs

EVERYTHING YOU NEED TO KNOW

WHY BOOK AT IVORY THREAD?

Every bride will receive the full Ivory Thread experience. The store will be booked entirely for you and your guests during your 90 minute appointment. You can make yourself at home inside the calm, relaxed Ivory Thread space, let the Prosecco flow, and choose your perfect dress from a stunning collection of international designers. Receive expert and personal styling from myself. 

DO I NEED TO BOOK AN APPOINTMENT?

Yes, bookings are essential to be able to try on gowns.
The store is often booked and I'm sorry but I don't allow browsing while a bride is in a booked appointment for their comfort. 

 

DO YOU TAKE WALK IN'S?

If I am available, I will be very happy to see you! If I’m in an appointment with a bride, there will be a sign up and the door will be closed for the privacy of the bride. It’s always best to book to make sure I can see you.

DO YOU CHARGE FOR APPOINTMENTS?

Weekday appointments are $30

Saturday or outside of hours appointments are $50

A return appointment is free of charge. 

 

Your appointment fee will be taken off your dress order if you choose to order with Ivory Thread. 

 

Your nominated card will be charged roughly two days prior to your appointment. If you want to cancel please make sure you cancel more the 48 hours in advance to avoid the charge. If you cancel after this time the $40 charge in non refundable. 

WHAT SIZE ARE YOUR SAMPLES?

Most samples are a size 12 or 14. These can be pinned in dramatically to show you how the dress will look when we order your gown to be made for you in the correct size or measurements. 

 

If the samples are too small, don’t worry, most dresses can be pinned out a couple of sizes as well. My usual process is to pin in a panel so you aren't exposed. I will make sure you feel comfortable and beautiful so you can show your friends and family. This is only possible with Aline dresses I’m afraid. Fitted dresses may be tricky if they don’t go over the hip. I hope this information helps but feel free to call, message or email me to discuss sizing. A level of imagination will be needed if you are trying on dresses that arent you size. 

HOW DO I BOOK?

You can easily book your 1st or follow up visit via the Ivory Thread online booking system - you will receive an email confirmation of your appointment immediately.

 

You will also receive a reminder of your booking a couple of days before your visit. If you can’t make it please give me a call or email at least two days prior so I can offer the appointment to someone else on the waitlist. 

 

If you haven’t received your booking confirmation email, please check your junk or spam folder. If you still haven’t received your booking confirmation email, please email me at hello@ivorythreadbridal.com.au. Confirmation emails sometimes go to junk :)

 

CAN'T GET THE APPOINTMENT YOU WANT?

If the appointment you would like is booked you can join a waitlist through the booking calendar. 

WHAT IS THE PRICE RANGE OF YOUR DRESSES?

Ivory Thread stocks dresses ranging from $3000 to $6,500.

Most dresses sit between $3,500 and $4,500.

If you are interested in the price point of a particular designer you can find a price range on each designer's section of this website. 

Feel free to call me if you want to discuss your budget or any dress in particular. 

WHAT SIZE ARE YOUR SAMPLES?

Most samples are a size 12 or 14. These can be pinned in dramatically to show you how the dress will look when we order your gown to be made for you in the correct size or measurements. 

 

If the samples are too small, don’t worry, most dresses can be pinned out a couple of sizes as well. My usual process is to pin in a panel so you aren't exposed. I will make sure you feel comfortable and beautiful so you can show your friends and family. This is only possible with Aline dresses I’m afraid. Fitted dresses may be tricky if they don’t go over the hip. I hope this information helps but feel free to call, message or email me to discuss sizing. A level of imagination will be needed if you are trying on dresses that arent you size. 

DO YOU HAVE A BATHROOM 

Yes, I have a bathroom you are welcome to use at any point through the appointment

 

DO YOU ALLOW PHOTOS?

Yes, If photos will help your shopping experience you are more than welcome. 

Remember to be in the moment and give the bride your full attention, its a really fun event and you don't want to be behind a screen the whole time. 

 

DO YOU OFFER DRINKS?

You and your guests will be offered a glass of bubbles upon arrival - I want you to feel welcome and have the full VIP experience! 

WHEN SHOULD I PLACE MY ORDER?

The more time we have the better, however 8 to 12 months is ideal. This is to give the designer time to fit you into their schedule, make your gown, have it shipped and leave comfortable time to have the gown tailored to your figure. 

Rush fees may apply to get a dress made faster and different designers have different time frames and processes. 

The last thing you need is extra stress or expense because your dress has been ordered in a tight timeframe. 

DO YOU OFFER RUSH ORDERS?

Yes, if you need a dress quickly we can look into rush options. It's a different process with each designer. Never feel defeated or settle, come in and have a look. When I find you the perfect dress we can figure out if it's possible to get it quickly for you.

 

There will often be extra cost and some limitations so don't leave the dress search it to yourself unless you have to.

HOW DOES PLACING MY ORDER WORK?

When you find “the one” we will discuss your order and make sure the colour, size and any adjustments are chosen carefully. 

To order the dress, we require a 50 per cent deposit. Your order will then be sent to the designer who will advise a more precise delivery date for you to look forward to. Once the gown arrives we will check it carefully and let you know its here. 

You can then arrange a try on appointment within a couple of weeks of your dress arriving. The remaining 50 per cent payment will be due then. You can then choose to take your dress with you for tailoring or leave it with us until your ready. 

WILL MY GOWN NEED ALTERATIONS?

It is very rare that a gown comes in and fits perfectly.

We come in all different shapes and sizes and bodies also change - and that’s ok! Your dress will be ordered in the closest and nearest size so that there is room for you to fit it perfectly to your body just before your big day.

WHERE SHOULD I GET MY DRESS TAILORED?
We recommend a wonderful tailor in Melbourne and can help organise this after or close to your gown arrival.

Tailoring is additional and the cost varies depending on the tailor, the dress, fabrics and changes needed. We cannot quote on the price however I will be able to give you a ballpark figure to help with your budgeting.  

CALL OR EMAIL ME IF YOU HAVE ANY OTHER QUESTIONS! 

bottom of page